Virtual Business Solutions Blog

Most business owners assume that tighter security requires a slower user experience. They accept friction as the price of safety.

This mindset creates a dangerous paradox: when security is too difficult to use, your team becomes less secure. If logging in requires three different devices and ten minutes, employees will work around you. To eliminate this invisible productivity and security leak, you must remove friction.

How much of every week do you, or any of your employees, spend seeking out the information needed to get the job done… or trying to, at least, in between all the diversions and distractions. How often have you trawled through your digital storage, only to lose track of your progress when yet another chat notification drags your attention away from… what were you working on again?

How frustrating is it when your computer just doesn’t want to cooperate, whether it takes its sweet time starting up in the morning or decides to go on break in the middle of a meeting? How frustrating it is to see it happening to your team members, fully aware that they are feeling the same frustration you would? How much does it cost you, all events converging over time?

How much of a relief would it be if all these problems stemmed from one source: it being the time to retire that particular piece of hardware and replace it with something new?

For many, the introduction of remote or hybrid work practices was less of a choice and more of an existential need. Now, years after certain events caused this existential need, there are still pockets of friction that appear and make these approaches to work far more challenging than they can and should be.

Let’s explore a few of these pockets of friction and even more crucially, how to smooth them over.

How many passwords does anyone—you, your team, your family, your competitors—have to keep track of nowadays? According to research by password-management software NordPass, that number has actually decreased for the first time in years… their figures of 170 on average, 87 of which were business-related in 2024, shrank to 120 on average, 67 of which were work-related, earlier this year.

Granted, these figures were collected between April 4th and the 15th and included only 1509 users, so the statistical significance is questionable. Despite that, we can’t disagree with NordPass’ conclusion: more people are using password alternatives.