If you ask a person that has been using the same technology for years what they would like to see in new technology, you’ll often get the answer, “for it to do the work for me.” This is a popular response that is almost always delivered as a joke. With technology going the way it is, it’s not as funny as it once was. Today, automated tools are being developed that work to actually do a lot of that work for you. This can be both a detriment and a benefit for your staff. Today, we’ll take a look at both.
Businesses have been committed to automation to both keep costs down and to keep their staff from having to deal with elements of the business that may not suit them. Many businesses not only try to add technology-driven automation to their production processes, they routinely use them in their administrative processes. The most frequent parts of a business that gets automated today are:
Two of the most crucial parts to running a successful business are selling your products and services and finding new customers, and since sales is a competitive and costly side of your business, using automation only makes sense. Today, businesses automate all types of sales and lead acquisition activities, including:
Businesses may not be able to completely automate their marketing, but automating some of their marketing processes can keep costs down and allow a business to do more. Here are some places automation works for marketing:
Cultivating positive customer relationships is much harder than it seems. Many different parts of your business need to work together to make it happen. Many businesses utilize Customer Relationship Management (CRM) software that brings a lot of solid automation with it. These include:
Finally, automating aspects of your administrative tasks can save a lot of headaches for the people that work in human resources and make it possible to streamline your business. Here are two ways automation fuels efficient administrative management:
With all the good things automation can do for a business, there is one major negative aspect. For the more jobs that computers and software can handle, people are going to be doing those jobs less and less. This has many people thinking that if they aren’t needed to do the job, they are expendable.
This theory is more of a bound than a step.
You see it’s true that with the rise of automation, less human resources are going to be needed to do the job. Machines are more efficient, more productive, and return a lot more than a human worker. This fact makes workers nervous. The truth is, however, that what is happening is more of a shift than a complete assault on the worker. Workers are still needed, they are just needed to have different skills. For centuries physical and manual labor was in high demand, but with increases in automation social and technological skills will be in higher demand.
Make no mistake about it, it’s a big deal as many older workers will find themselves being replaced with machines and with less time available to learn new skills, it could create problems for society. For younger workers, this shift won’t be as dire.
You know that companies will almost always make the decision to benefit their stakeholders. In the small business sector, this isn’t as evident as it is with enterprises, but it will still be an issue. Businesses have some responsibility when figuring out what to do with their workers. Here are two ways the modern business will deal with the rampant escalation in their automated efforts:
Automation is here to stay, and with innovations happening in quick succession, you need to be ready. If you would like to talk to one of our IT professionals about getting new automated tools or how to fit them into your business, give Virtual Business Solutions a call today at (504) 840-9800 ext. 105.